FAQ – Carvantic

To enter a Promotion: 1. Visit the Website and select the Promotion you wish to enter. 2. Where applicable, answer the Competition Question. 3. Select the number of Entries you require. 4. Proceed to checkout and complete payment. 5. Accept the Terms and Conditions. Your Entry becomes valid once payment has been successfully authorised. A confirmation email will be sent to you. A free postal entry route is also available — please see our Free Postal Entry page or Terms and Conditions for details.

Once payment is successfully processed, you will receive a confirmation email containing your Entry details. Entry numbers are allocated automatically at the time of purchase. If you do not receive a confirmation email, check your spam/junk folder, or log into your account and review your entries. During peak periods, email delivery may be delayed.

You can view your Entries by logging into your account and navigating to your account dashboard, then selecting "My Entries". All allocated entry numbers will be displayed there.

For Standard Competitions, all valid Entries are included in a random draw after the Closing Date. The draw is conducted using a verifiable randomisation method (for example, Google Random Number Generator) and may be streamed live. For Instant Win Promotions, winning numbers may be pre-allocated and results may be displayed immediately online. Full details are contained in our Terms and Conditions.

Winners are contacted using the contact details provided at the time of entry. If a Winner does not respond within 14 days, we reserve the right to select an alternative Winner in accordance with our Terms and Conditions. It is your responsibility to ensure your contact details are accurate.

We may publish winner information, draw recordings and historical results in accordance with our legal obligations and regulatory requirements.

Opening and Closing Dates are displayed on each Promotion Page. Where reasonably necessary, we may bring a draw forward if all Entries are sold, or extend the Closing Date where the entry cap has not been reached. Any changes will be notified on the Promotion Page.

Promotions are open to individuals aged 18 or over. You may not enter if you are an employee of the Promoter, professionally connected with the Promotion, or an immediate family/household member of such persons.

Each Prize is fully described on the relevant Promotion Page. We reserve the right to substitute a Prize with one of equal or greater value where reasonably necessary.

Where a cash alternative is available, this will be stated on the relevant Promotion Page. We do not guarantee the availability of a cash alternative unless expressly stated.

We use your personal data strictly in accordance with our Privacy Policy to administer Promotions, verify eligibility, contact Winners and comply with regulatory obligations. We do not sell your personal data.

Participation in promotional activity is not mandatory. However, we may be legally required to publish or make available certain Winner information to demonstrate that a valid award took place.

The maximum number of Entries for each Promotion is displayed on the Promotion Page. Your chances of winning depend on the total number of valid Entries received and the number of Entries you hold.

Where the maximum number of Entries is not reached, we may extend the Closing Date in accordance with our Terms and Conditions. The draw will proceed in accordance with the published rules.

Entry fees are non-refundable once an Entry has been submitted, except where required by law.

Valid discount codes can be applied during checkout.

Yes, PayPal may be available as a payment option, subject to eligibility and PayPal's own terms.

We do not operate subscription or recurring payment services. Some banks categorise online payments as "subscriptions" for internal tracking purposes. No recurring payments are set up by us.

Where a vehicle is offered as a Prize, standard history checks are carried out and servicing may be completed where appropriate. Insurance, tax and ongoing running costs are the Winner's responsibility.

Where bonus draws are offered, they will be described on the relevant Promotion Page. Participation mechanics and selection methods will be clearly stated.

If your question is not answered here, please contact us at admin@carvantic.com.

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